Privacy Policy

1. DATA CONTROLLER FOR PERSONAL DATA

In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (GDPR) and Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), you are informed that the personal data you provide through the website fyhom.es will be incorporated into the processing activities of the following company:

  • Identity of the Data Controller: Fyhom Villas S.L.

  • Tax Identification Number (N.I.F.): B26808956

  • Postal Address: Camino Guadiana, 15C, 03779, Els Poblets (Alicante), Spain

  • Email address: info@fyhom.es

  • Contact phone: +34 662 677 218

2. BASIC PRIVACY PRINCIPLES APPLIED

Fyhom Villas S.L. undertakes to ensure that all personal data processing carried out through the Portal strictly adheres to the fundamental data protection principles detailed in article 5 of the GDPR:

  • Lawfulness, fairness, and transparency: Data will be processed clearly and informatively, always ensuring a legitimate basis for the process.

  • Purpose limitation: Data will be collected only for the commercial and real estate purposes specified in this policy.

  • Data minimization: We will only request the minimum essential data to handle your query, simulation, or contract.

  • Accuracy and integrity: The User guarantees that the data provided is truthful and undertakes to communicate any modification.

  • Limitation of storage period: Data will only be stored for the time necessary for the purpose of processing or legal deadlines.

  • Confidentiality and security: Technical encryption measures and access restrictions are applied against unauthorized access, accidental loss, or theft.

3. OBTAINING AND CATEGORIES OF DATA PROCESSED

Simple browsing of fyhom.es for consultation does not require the User to provide any personal data.

Personal data is collected and processed when the User voluntarily initiates an interaction in the following ways:

  • Completion of information request forms or expressions of interest in specific properties.

  • Use of the mortgage simulator or calculator to assess purchase viability.

  • Direct sending of emails, phone calls, or messages via the corporate WhatsApp chat channel.

The categories of data processed depending on the form filled out are:

  1. Identification Data: Name, surnames, and signature.

  2. Contact Data: Email address, phone number, and home address.

  3. Economic or Financial Data: Declared income, estimated own savings funds, and amount of the property of interest (voluntarily provided in financial calculation and simulation forms).

  4. Browsing Data: Corporate IP address and traffic information generated by technical or analytical cookies (with prior consent).

4. PURPOSE OF PROCESSING, LEGAL BASIS, AND DATA RETENTION

The processing of User data is divided into clearly differentiated processing activities according to their legal basis regulated in article 6 of the GDPR:

  1. Management and Handling of Property Inquiries:

    • Purpose: Respond to questions, provide support, and schedule commercial visits to properties in our portfolio.

    • Legal Basis: Express consent of the User unequivocally manifested by pressing the submit button of the inquiry form or email (Art. 6.1.a GDPR).

    • Retention: For the period necessary to resolve the User's query, with a maximum limit of 1 year after the last commercial interaction, unless a formal intermediation process arises from said interaction.

  2. Mortgage Viability Assessment (Simulator):

    • Purpose: Generate an estimated on-screen calculation of the loan and the viability of monthly installments.

    • Legal Basis: Explicit consent of the interested party when filling in and processing the fields of the integrated calculator (Art. 6.1.a GDPR).

    • Retention: The solvency and income data entered into the calculator will be deleted immediately once the simulation is displayed on screen, unless the interested party expressly requests its sending by email to an agent of the company.

  3. Commercial and Contractual Client Management:

    • Purpose: Preparation of engagement notes, sales mandates, earnest money contracts, real estate mediation, public deeds, and management of property sales.

    • Legal Basis: Execution of an intermediation services contract or application of pre-contractual measures at the client's request (Art. 6.1.b GDPR).

    • Retention: During the entire term of the contractual relationship and, after its termination, for the legally stipulated period of 5 years for the statute of limitations for civil actions under the Civil Code.

  4. Prevention of Money Laundering:

    • Purpose: Comply with legal obligations for identifying owners, accrediting the origin of funds, and reporting suspicious transactions to SEPBLAC.

    • Legal Basis: Compliance with a legal obligation applicable to real estate entities under Law 10/2010 on the Prevention of Money Laundering (Art. 6.1.c GDPR).

    • Retention: Mandatory retention of documentation and identification for a period of 10 years, as expressly established by article 25 of Law 10/2010.

  5. Sending Newsletters and Commercial Communications:

    • Purpose: Keep the User informed about market news, new properties on the Costa Blanca, or new construction promotions.

    • Legal Basis: Express consent of the User obtained unequivocally through a specific, unchecked acceptance box by default within the Portal (Art. 6.1.a GDPR).

    • Retention: Processing will remain in effect until the User exercises their right of deletion, revocation of consent, or opposition to commercial mailings.

5. RECIPIENTS AND TRANSFER OF PERSONAL DATA

Fyhom Villas S.L. undertakes not to sell, rent, transfer or assign in any commercial way the personal data of users to third parties unrelated to the company. Data will only be legitimately communicated to:

  1. Data Processors: Providers that offer the necessary technical and operational support for the website's activity, including adrianalcala.es (Portal support), web hosting providers located in the European Union, real estate CRM software providers for commercial management, and independent legal advisors or tax consultancies. All of them operate under formalized contracts according to article 28 of the GDPR that guarantee their confidentiality.

  2. Public Bodies and Authorities:.

  3. International Data Transfers: No data transfers outside the European Economic Area (EEA) are foreseen. If any auxiliary software requires them, they will be carried out under the European Commission's Standard Contractual Clauses or with providers covered by Commission adequacy decisions.

6. RIGHTS OF DATA SUBJECTS

European and national data protection regulations grant you absolute control and sovereignty over your personal information. You can exercise the following constitutional rights free of charge before the Controller:

  • Right of Access: Know if your data is being processed, its origin, and receive a copy of the processed information.

  • Right to Rectification: Demand that inaccurate, erroneous or deficient data collected be corrected or updated.

  • Right to Erasure (“Right to be Forgotten”): Request the definitive deletion of your personal data when they are no longer required for the described purposes or you withdraw your consent.

  • Right to Object: Object to the processing of your personal data for particular reasons or unconditionally when used for commercial advertising purposes.

  • Right to Restriction of Processing: Request the technical cessation or temporary suspension of the processing of your data provisionally while a challenge regarding their accuracy is being resolved.

  • Right to Data Portability: Obtain a structured copy of your contact data in an interoperable format to transfer them to another agency or owner.

The Controller is legally obliged to respond to your requests in a maximum period of one (1) calendar month. from the receipt of your formal request..

To legitimately exercise any of these rights, you must send a written communication to the Responsible party's address (Camino Guadiana, 15C, 03779, Els Poblets, Alicante, Spain) or by sending an email to the address: info@fyhom.es.

Said request must be signed by hand (or valid digital signature), detail the specific rights they wish to exercise and, with the sole purpose of preventing identity theft by third parties, must be accompanied by a legible copy of their DNI, Passport, NIE or other equivalent official public identity document..

If the User considers that their privacy rights have been violated, ignored, or disregarded by Fyhom Villas S.L., they have the right to file a formal complaint for protection with the Spanish Data Protection Agency (AEPD) at its electronic headquarters (www.aepd.es) or by writing to its physical office at Calle Jorge Juan, 6, 28001, Madrid..